Refunds are the part of travel where vagueness costs the most. Here is exactly how ours work, including the cases where nothing comes back.
Cancelling a booking
You can cancel from the trip page. Before you confirm we show you the amount paid, the airline's cancellation charge, our cancellation fee and the net refund — separately, so it's clear which charge belongs to whom.Cancellation is final. Once the airline releases the ticket, the fare and seats are gone; rebooking later costs whatever the fare is then.
What you get back
The refundable amount is set by the airline's rules for the fare you bought. Some fares refund in full, some refund taxes only, and some — typically the cheapest saver fares — refund nothing at all. We show which applies to your booking before you confirm, not after.Our cancellation fee is waived on fares that offer free cancellation.
Where the money goes
Refunds are returned to the original payment method used for the booking. We don't operate a wallet or store credit, so there is no other destination to choose and no balance that can expire.Refunds are processed instantly to your original payment method, via Razorpay — usually within minutes of the airline releasing them. We'll notify you the moment your refund is on its way.
Changing a date instead
If your plans have moved rather than ended, changing the date often costs less than cancelling and rebooking. You pay the fare difference plus the airline's change penalty.One thing to know: if the new flight is cheaper, the difference is not refunded — airlines retain the residual value on an exchange. We show that clearly on the quote before you commit.
When the airline cancels
If the airline cancels and your booking is covered by Flight Protection, you choose what happens next. Pick an available alternative flight and there's nothing extra to pay — the replacement is covered by the policy. Or choose a full refund to your original payment method. Both are subject to the applicable Flight Protection terms and availability.If a payment is taken but the airline doesn't confirm the booking, we reverse the charge automatically. You have no ticket and no obligation, and the reversal is on its way before you see the screen telling you about it.
